Category: Incident
Issue: When creating a new Transmittal through Newforma, the expected popup window with the template does not appear. This prevents the user from creating or submitting a transmittal.
Cause: A glitch in the Newforma application causes the Outgoing Transmittal window to minimize into the taskbar instead of opening normally.
Resolution: Restore the minimized Transmittal window from the taskbar.
Steps to Resolve:
✅ Step 1: Open Newforma and observe the taskbar. The Newforma icon will be highlighted, indicating an active window.
✅ Step 2: When you click Create New Transmittal, a second Newforma icon will appear next to the original icon on the taskbar.
✅ Step 3: Hover over the second Newforma icon, then right-click it.
✅ Step 4: From the options menu, select Maximize. The hidden Transmittal window will reappear, allowing you to complete the process.
Expected Outcome: The New Transmittal template window opens successfully, and the user can create and submit the transmittal.
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